Shipping & Delivery Information

We take the delivery of your order extremely seriously and as such we work very closely with our couriers, DPD; part of Geopost and one of Europe's largest carriers, and Hermes.

We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Warehouse, showing you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.

Of course, if you have any questions regarding the delivery of your order, you can call our Aftersales team on 0151 224 7141 between 8am and 6pm Monday to Friday (excluding Bank Holidays) or 9am till 1pm on Saturday for assistance.

UK Deliveries:

We are pleased to be able to offer a range of different delivery services, such as Standard (free on orders over £25) and Next Working Day, Saturday and Choose a Deliver Date. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. The costs of these services, along with delivery times and further information are listed in the table below.

Standard Delivery (£2.99)
Delivered within 3-7 working days (Monday to Friday excluding UK Public Holidays).

Express (DPD) (£3.99)
Delivered within 1-3 working days (Monday to Friday excluding UK Public Holidays) when ordered before 5pm.

Next Working Day (£4.99)
Order before 5pm to receive on the next working day. Orders placed over the weekend, and after 5pm on Friday will be delivered on the following Tuesday.

Saturday (£9.99)
Order throughout the week, before 5pm on Friday to receive on Saturday. Orders placed after 5pm on Friday will be delivered on the following Saturday.

Choose a Delivery Date (£6.99)
Upon selecting this option, you will be asked to Choose a Delivery Date from those available. If the option you require is not available, please contact customer services.

Orders can be despatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.

We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions. For example: "Door entry code 1234" or "If out, please leave with neighbour".

European and International Deliveries:

For our European and International customers, we provide a delivery service to most countries within the EU as well as Australia and New Zealand. More details of order time scales can be found in the table below. Please select the relevant currency to be shown the correct information. All time scales are based upon your orders being received before 6pm (GMT) For orders received after this time, processing will begin on the following business day.

The costs for delivery to these destinations are also found below, along with the order value required to qualify for free delivery. If you have any queries over delivery times or costs, please contact a member of our Customer Service team

Select Your Currency

Pounds Sterling
Delivery Destination Cost Delivered In
Australia £60 or free over £750 9-12 Working Days
Austria £10 or free over £99 5-7 Working Days
Belgium £5 or free over £99 5-7 Working Days
Czech Republic £15 or free over £99 5-7 Working Days
Denmark £10 or free over £99 5-7 Working Days
Finland £10 or free over £99 5-7 Working Days
France £5 or free over £99 3-7 Working Days
Germany £5 or free over £99 5-7 Working Days
Guernsey £7.99 or free over £149 3-7 Working Days
Hungary £15 or free over £349 5-7 Working Days
Iceland £40 or free over £750 6-9 Working Days
Italy £10 or free over £99 6-9 Working Days
Ireland £5 or free over £99 3-7 Working Days
Jersey £7.99 or free over £149 3-7 Working Days
Luxembourg £5 or free over £99 5-7 Working Days
Netherlands £5 or free over £99 5-7 Working Days
New Zealand £70 or free over £850 9-12 Working Days
Poland £15 or free over £99 5-7 Working Days
Portugal £15 or free over £99 5-7 Working Days
Slovakia £15 or free over £99 5-7 Working Days
Spain £10 or free over £99 5-7 Working Days
Sweden £15 or free over £99 5-7 Working Days
Switzerland £35 or free over £500 5-7 Working Days

Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

Euros
Delivery Destination Cost Delivered In
Australia 60 € or free over 750 € 9-12 Working Days
Austria 3.99 € or free over 150 € 5-7 Working Days
Belgium 5 € or free over 150 € 5-7 Working Days
Czech Republic 8 € or free over 150 € 5-7 Working Days
Denmark 5 € or free over 150 € 5-7 Working Days
Finland 8 € or free over 150 € 5-7 Working Days
France 5 € or free over 150 € 3-7 Working Days
Germany 3.99 € or free over 50 € 5-7 Working Days
Guernsey 7.99 € or free over 149 € 3-7 Working Days
Hungary 8 € or free over 199€ 5-7 Working Days
Iceland 40 € or free over 750 € 6-9 Working Days
Italy 8 € or free over 150 € 6-9 Working Days
Ireland 5 € or free over 150 € 3-7 Working Days
Jersey 7.99 € or free over 149 € 3-7 Working Days
Luxembourg 5 € or free over 99 € 5-7 Working Days
Netherlands 5 € or free over 150 € 5-7 Working Days
New Zealand 70 € or free over 850 € 9-12 Working Days
Poland 5 € or free over 199 € 5-7 Working Days
Portugal 8 € or free over 199 € 5-7 Working Days
Slovakia 8 € or free over 199 € 5-7 Working Days
Spain 8 € or free over 199 € 5-7 Working Days
Sweden 8 € or free over 199 € 5-7 Working Days
Switzerland 35 € or free over 500 € 5-7 Working Days

Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

Swedish Krona
Delivery Destination Cost Delivered In
Sweden 150 kr or free over 990 kr 5-7 Working Days
Australia 615 kr or free over 7500 kr 9-12 Working Days
Austria 100 kr or free over 990 kr 5-7 Working Days
Belgium 50 kr or free over 990 kr 5-7 Working Days
Czech Republic 150 kr or free over 990 kr 5-7 Working Days
Denmark 100 kr or free over 990 kr 5-7 Working Days
Finland 100 kr or free over 990 kr 5-7 Working Days
France 50 kr or free over 990 kr 3-7 Working Days
Germany 50 kr or free over 990 kr 5-7 Working Days
Hungary 150 kr or free over 3490 kr 5-7 Working Days
Iceland 400 kr or free over 7500 kr 6-9 Working Days
Italy 100 kr or free over 990 kr 6-9 Working Days
Ireland 50 kr or free over 990 kr 3-7 Working Days
Luxembourg 50 kr or free over 990 kr 3-7 Working Days
Netherlands 50 kr or free over 990 kr 5-7 Working Days
New Zealand 715 kr or free over 8500 kr 9-12 Working Days
Poland 150 kr or free over 990 kr 5-7 Working Days
Portugal 150 kr or free over 990 kr 5-7 Working Days
Slovakia 150 kr or free over 990 kr 5-7 Working Days
Spain 100 kr or free over 990 kr 5-7 Working Days
Switzerland 350 kr or free over 5000 kr 5-7 Working Days

Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

Danish Krone
Delivery Destination Cost Delivered In
Denmark kr 90 or free over kr 865 5-7 Working Days
Australia kr 530 or free over kr 6540 9-12 Working Days
Austria kr 90 or free over kr 865 5-7 Working Days
Belgium kr 45 or free over kr 865 5-7 Working Days
Czech Republic kr 130 or free over kr 865 5-7 Working Days
Finland kr 90 or free over kr 865 5-7 Working Days
France kr 45 or free over kr 865 3-7 Working Days
Germany kr 45 or free over kr 865 5-7 Working Days
Hungary kr 130 or free over kr 3050 5-7 Working Days
Iceland kr 350 or free over kr 6540 6-9 Working Days
Italy kr 90 or free over kr 865 6-9 Working Days
Ireland kr 70 or free over kr 1230 3-7 Working Days
Luxembourg kr 45 or free over kr 865 3-7 Working Days
Netherlands kr 45 or free over kr 865 5-7 Working Days
New Zealand kr 615 or free over kr 7410 9-12 Working Days
Poland kr 130 or free over kr 865 5-7 Working Days
Portugal kr 130 or free over kr 865 5-7 Working Days
Slovakia kr 130 or free over kr 865 5-7 Working Days
Spain kr 90 or free over kr 865 5-7 Working Days
Sweden kr 130 or free over kr 865 5-7 Working Days
Switzerland kr 305 or free over kr 4360 5-7 Working Days

Unfortunately we are unable to deliver to any country that is not mentioned in the list above.


Additional Information:

All of the terms and conditions can be found here on the DPD website

Bulk and Oversized Orders

  • Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping.
  • We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.

Delivery to PO Boxes

Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.

Australia and New Zealand deliveries

Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.

Transportation of Liquids & Aerosols

Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:

  • Dangerous or hazardous goods
  • Flammable goods
  • Dated and perishable food/drink
  • Liquids (This includes batteries and battery acid)
  • Glass

VAT Content and Refunds:

If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.

We are unable to deliver to the areas listed below:

Country Post/Zip Code Area
Denmark
Denmark
100 to 999
3900 to 3999
Faroe Islands
Greenland
France
France

France
97000 to 97999
98600 to 98999

20XXX
Guadaloupe, Martinique
La Réunion, Guyane FranÇaise
and Territoires d'Outre-Mer
Corsica
Italy
Italy
47890 to 47899
00120
San Marino
Vatican City
Portugal
Portugal
09000 to 09499
09500 to 09999
Madeira
Azores
Spain 35XXX and 38XXX Canary Islands
USA ALL USA
UK GX11 1AA Gibraltar
How do I track my order?

All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking. Alternatively, please see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 6pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on aftersales@onlinegolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 6pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7141

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 6pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7141

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.