All you need to know for Christmas 2017

As Christmas approaches, we want to make sure that we give our customers all of the information they require. If you are looking for when you need to place your order by to ensure you receive it in time, or what to do if something isn’t quite right, below you will find everything you need to make sure you are ready for the big day!

Please click on one of the following Categories to be taken to the information you require. If you cannot find the information you require, please click on the 'How to Contact Us this Christmas' section for more details of how to contact our friendly team.

  • Guaranteed Delivery Dates
  • Christmas Returns policy
  • How To Contact Us this Christmas
  • Christmas FAQ's

  • Guaranteed Delivery Dates

    We want to help you plan your Christmas. As such, for Danish deliveries, we will guarantee that you receive your orders, if placed by the dates below:

    Before 6pm (CET) on Thursday 14th December.

    For all other destinations, please see the table below:

    10th December
    12th December
    13th December
    15th December
    15th December
    17th December
    18th December
    19th December
    Italy Finland Sweden
    Iceland
    Portugal
    Luxembourg
    New Zealand
    Australia
    Austria
    Spain
    Netherlands
    Belgium
    Germany
    Ireland
    Hungary
    Czech Republic
    Poland
    Slovakia
    France
    Switzerland
    Gurnsey
    Jersey

    Post Christmas Deliveries


    Any order that has missed the Christmas deadline, will be delivered as per our normal time scales after processing on the Wednesday 27th December. Next day orders that missed the Christmas cut off but were placed prior to 6pm on Wednesday 27th of December will be delivered on the 28th December. Please consider the New Year's Day Bank Holiday when placing your order.


    Christmas Returns policy

    Buy your Christmas gifts, safe in the knowledge that should something not be herete right, you will have until the end of January to return and exchange the item. Our Customer Service team will be available to assist you with any exchanges from Wednesday 27th December. Please have your original order number ready. For Opening Times and details of how to contact the team please here.

    As per our usual return policy, exclusions apply and returned items must be unused, along with all original packaging and any labels.


    How To Contact Us this Christmas

    WE OPERATE REDUCED CHRISTMAS AND NEW YEAR’S HOURS FOR OUR CUSTOMER SERVICE CENTRE

    Please see below the hours that our service centre will be open. All hours are shown in GMT:

    Friday 22nd December – 8.00am – 8.00pm
    Saturday 23rd December – 9.00am to 4.00pm
    Sunday 24th December – 10.00am to 4.00pm
    Monday 25th December – Closed
    Tuesday 26th December – Closed
    Wednesday 27th December – 8.00am – 8.00pm
    Thursday 28th December – 8.00am – 8.00pm
    Friday 29th December – 8.00am – 8.00pm
    Saturday 30th December – 9.00am – 1.00pm
    Sunday 31st December – Closed
    Monday 1st January – Closed
    Tuesday 2nd January – 8.00am – 8.00pm

    Call us on

    +44 (0)151 224 7141

    Write to us at

    SW Golf Limited
    PO Box 2007
    Liverpool
    L69 3FX
    United Kingdom

    Email us

    General Sales: sales@onlinegolf.co.uk
    Professional Advice: sales@onlinegolf.co.uk
    Aftersales: aftersales@onlinegolf.co.uk
    Resi: aftersales@onlinegolf.co.uk
    Feedback: aftersales@onlinegolf.co.uk
    Marketing: marketing@onlinegolf.co.uk


    Christmas FAQ's

  • When do I need to place my order by to receive it before Christmas?
  • You can find a list of possible destinations, and when you need to place your order by to guarantee pre-Christmas delivery here.

  • When will my order be dispatched if I miss the cut off for pre-Christmas delivery?
  • If you have missed the cut off for pre-Christmas delivery, your order will be shipped from Wednesday 27th December and will be delivered within our normal time-scales which can be found here. Please consider the New Year's Day Bank Holiday when placing your order.

  • I’ve missed the date for guaranteed pre-Christmas delivery. What options do I have?
  • Don’t panic! You can order e-vouchers throughout Christmas. Once payment approval is complete, these will be emailed to the address of your choice within 2 hours, so even on Christmas Day, it is never too late! To order your vouchers or for more information, please click here.

  • I would like to purchase a Gift Voucher as a present. How does this work?
  • We offer e-vouchers which can be ordered anytime in the run up to Christmas and as they are sent within 2 hours of order acceptance, it’s never too late.

    Please consider the delivery email address that you enter when prompted. The vouchers will be sent to this email address within 2 hours of us accepting your order so if you want to get a head start on your shopping but need to keep your gift a secret, we recommend that you enter your own email address and forward these to the eventual recipient when you are ready.

    Within our checkout you may also be asked for a Delivery Address. Whilst we do require this to process your order, you can rest assured that your e-vouchers will be sent electronically to the email address you have specified. For more information on Gift Vouchers, please click here.

  • How long do I have to return an item purchased as a Christmas gift?
  • Buy your Christmas gifts, safe in the knowledge that should something not be quite right, you will have until the end of January to return and exchange the item.

    Our Customer Service team will be available to assist you with any exchanges from Wednesday 27th December. Please have your original order number ready. For Opening Times and details of how to contact the team, please click here.

    As per our usual return policy, exclusions apply and returned items must be unused, along with all original packaging and any labels.

  • I need further help. Who can I speak to?
  • Our Customer Service team are available to help you with any query, large or small. If you have not been able to find the answers you are looking for, details of how to contact our team, along with the opening hours of our Customer Service Centre, can be found here.